Maldives: Operational Plan for 2024

By: Mariyam Ibha Jaleel, Deputy Manager, International Relations & Cooperation

MIRA published its operational plan for the year 2024 providing a brief overview of the activities planned for the year, carried out by teams across various directorates of the organization. The document also reflects the organization wide activities planned for the year 2024.

Activities listed in the operational plan are derived from the detailed activity plans built on MIRA’s five-year Strategic Plan (2020 to 2024). The current strategic plan was revised at the beginning of 2023 to adapt to the re-prioritization of strategies following the pandemic. As 2024 marks the final year of MIRA’s current strategic plan, the primary focus is on achieving the key performance indicators that were planned and yet to be achieved.

The operational plan includes the roles and primary responsibilities of each directorate, as well as organization wide initiatives to raise service standards and operations. Organization-wide initiatives include the following:

1.    Implementing the 2024 Compliance Improvement Plan and conducting activities detailed within it to increase taxpayers’ compliance levels, while simultaneously improving MIRA’s governance and transparency.

2.    Conducting activities aimed at automating the manual processes under MIRA’s Digital Transformation process.

3. Implementing best practices of tax administrations across the organization as per recommendations received from international bodies and development partners.

4.    Launching campaigns aimed at increasing taxpayer morale and voluntary compliance.

While the strategic plan acts as a guiding tool for the senior management, the operational plan provides MIRA employees with a clear picture of their tasks and responsibilities. This helps our staff align their efforts with the goals and objectives stated within the Strategic Plan.

With the publication of the operational plan, MIRA aims to make its objectives and activities more transparent to taxpayers and promote co-operative compliance while cultivating a collaborative relationship.

MIRA’s operational plan is published on the  website.